Complaints Info

In the unlikely event that you feel dissatisfied with our service you should contact our Customer Services Department on +44 (0)20 3326 2131 or email info@fxlrmarkets.com. If the matter can not be resolved at this level, you should make it clear that you remain unhappy with the outcome and ask for the matter to be escalated. The matter will then be referred to our Compliance Department. The Compliance Department will then conduct an impartial review of the complaint and provide you with a full written response within eight weeks of receiving the complaint. If you are a retail client, and you do not feel that your complaint has been resolved satisfactorily by the Compliance Department, you can then refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. Please note that the Financial Ombudsman Service will not consider a complaint until we have firstly had the opportunity to look in to your concerns and have provided you with a final response. The website for the Financial Ombudsman Service is www.financial-ombudsman.org.uk